Privacy Policy

This Privacy Policy explains how Ideali (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you access or use our donation software platform, website, and related services (collectively, the “Services”).

  1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Account Information: Name, email address, organization or campaign name, and login credentials
  • Donation Information: Donation amount, currency, message, campaign, and recipient
  • Payment Information: Limited payment-related data required to process donations (payment details are handled by third-party payment processors; Ideali does not store full credit card numbers)
  • Communications: Support requests, emails, feedback, or other communications

1.2 Information Collected Automatically

When you use Ideali, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed, timestamps, and referring URLs
  • Cookies and similar tracking technologies
  1. How We Use Your Information

Ideali uses personal information to:

  • Provide, operate, and maintain the Services
  • Process and manage donations
  • Create and manage user accounts
  • Communicate with donors and platform users
  • Provide customer support
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal and regulatory obligations
  • Improve and optimize the Services
  1. Payment Processing

All donation payments are processed by third-party payment processors (such as Stripe or Authorize.net). These processors collect and process payment information in accordance with their own privacy policies. Ideali receives only limited transaction details necessary to provide the Services.

  1. How We Share Information

We do not sell personal information. We may share information only as follows:

  • With Service Providers: Vendors that support hosting, analytics, payment processing, and customer support
  • With Donation Recipients: Information necessary for organizations or individuals to receive, manage, and acknowledge donations
  • For Legal Compliance: When required by law, regulation, court order, or lawful government request
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business
  1. Data Retention

We retain personal information only for as long as necessary to:

  • Provide the Services
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements
  1. Cookies and Tracking Technologies

Ideali uses cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze usage and improve performance

You may control cookies through your browser settings. Disabling cookies may limit some features of the Services.

  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Request data portability

California residents may have rights under the California Consumer Privacy Act (CCPA).
EU and UK residents may have rights under the General Data Protection Regulation (GDPR).

Requests can be submitted to: [info@ideali.com]

  1. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

Ideali is not intended for use by children under the age of 13 (or 16 where required by law). We do not knowingly collect personal information from children.

  1. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ.

  1. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

  1. Contact Us

If you have questions or concerns about this Privacy Policy or Ideali’s data practices, contact us at:

Ideali
Email: info@ideali.com
Address: 55 Village Centre Place, Suite 200, Mississauga, Ontario, Canada L4Z 1V9